FAQS
How do I track my order?
You can track your order two ways, and they're both easy! Log in to Your Account and visit your order history. Or look at the shipping confirmation email that we sent you. They both have links to the shipping carrier.
How do I return an item?
Returns can be made using the return form and return label included in your package. If you need another form or label, you can find it on our Easy Returns page here.
How do I get a return form or return label?
Easy return label and form can be printed here.
How do I manage my VIP Family Membership?
VIP's always get the best! You can see your membership status and manage it by logging in to Your Account. For additional membership details, see terms and conditions for VIP Rewards or VIP Rewards Plus.
How do I check my rewards balance?
Your VIP and Rewards Cash benefits, including point balance can be found by logging in to Your Account.
What if my package hasn't arrived?
Most orders arrive within 3-5 business days. Pre-orders, backorders may take a little longer. Your shipping confirmation email should have an estimated delivery date. Try tracking your order, if you still need help tracking, click here.
How do I exchange my item?
We can always help get the perfect fit; exchanges are fastest by calling us. Click here for more info.
How do I contact Road Runner Sports?
Call, click or visit us here.
How do I get an invoice?
Check your order history on Your Account.