Road Runner Sports Privacy & Security Policy

We appreciate the trust you place in Road Runner Sports, and are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on July 1, 2020 describes the information we collect and how we use it. By using our web site, or by otherwise purchasing from us or utilizing any of our goods or services, you are consenting to and agreeing to these terms. We will modify this Policy if our privacy practices materially change in the future. We will notify you of such changes only by posting the new policy on our site and indicating the date it was last updated, unless otherwise required by law. We encourage you to review this Policy each time you visit our site to see if it has been updated since your last visit to make sure you understand how your personal information will be used.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Road Runner Sports
5549 Copley Drive
San Diego, CA 92111
E-mail: contact us
Phone: (800) 743-3206
Fax: (858) 636-7650

Security

Road Runner Sports uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order. When we transfer and receive certain types of sensitive information, such as financial or health information, we redirect visitors to this secure server and will notify visitors through the VeriSign Secure pop-up screen on our site. Learn More about SSL Certificates.

We are enrolled in Trustwave's TrustKeeper® remote compliance program to validate compliance with the Payment Card Industry (PCI) Data Security Standard supported by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard International, Visa International and Visa USA. The Trusted CommerceSM service seal you see displayed on our site indicates that Road Runner Sports protects credit card and order information in accordance with payment card industry best practices.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site or otherwise. Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. Under the "Fair Credit Billing Act," federal law limits your responsibility for unauthorized charges up to $50.00. This means that your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Still Not Comfortable Ordering Online?

No problem! Give us a call at 1-800-743-3206 or send us a fax or order via the mail.

Privacy Policy Summary

Road Runner Sports is dedicated to respecting and protecting your privacy and personal information. The policy below outlines what information is collected, how information is obtained and utilized, the use of cookies and opt out procedures, as well as the opportunity for users/customers to conveniently update their personal information (such as contact and financial information). The Road Runner Sports privacy policy applies to users/customers accessing our site within the United States and its territories and to individuals otherwise purchasing our goods or utilizing our services. To offer users/customers optimal security and privacy, the policy outlined below strictly complies with the Direct Marketing Association's "Privacy Principles for Online Marketing" and the "California Online Privacy Protection Act". Under these principles and guidelines, we have committed to identify the categories of personal information collected, describe how users/consumers may review and make changes to their personal information, and explain how users/consumers can learn of policy changes.

Information We Collect Online and Otherwise

For each visitor to our web site, we collect information regarding what pages consumers visit. We also collect information provided by the consumer, including identifying information such as your contact information, and commercial information such as your purchase history, when:

• Placing an order from our catalogs or on our web site
• Making a purchase at one of our retail stores
• Returning an item or make an exchange
• Inquiring about our services
• Requesting a catalog
• Receiving a gift package
• Creating an account at roadrunnersports.com
• Subscribing to our Email Promotions and Newsletters
• Entering a contest or sweepstakes
• You are referred to us through a marketing promotion
• You participate in a marketing survey, promotion or event of ours

Cookies

A cookie is a small piece of information stored by your browser on your computer. Cookies provide a way for you to browse the Road Runner Sports online store and add items to your shopping cart. They make shopping easier and more convenient for you. Cookies do not contain any personal information and they do not give Road Runner Sports access to your computer. If you decide to not utilize cookies, you should be able to update your browser to block the acceptance of cookies. We use cookies for our customers convenience and to reference the user's account for future use. To opt out of our cookies used for online display advertising click here or further assistance call us at (800) 743-3206, or email us here

How We Use the Information We Collect

Information collected by us is used to provide you with our goods and services and may be used to notify consumers about order updates, updates to our web site, or used by us for marketing purposes. When you provide us your email address, we may send you emails necessary to process your order, respond to a request from you, or inform you of new products, services or offers. For example, after you place an order at roadrunnersports.com, you will receive an email confirming your order, and, in most cases, an email with shipment information. We may also contact you with information regarding backordered items, discontinued products, membership/promotion expiration information and customer satisfaction surveys. Additional information about how we use the information we collect can be found below in the California Consumer Privacy Act section.

You may unsubscribe from our promotional emails by signing into Your Account and clicking through to Communications Preferences to manage opting out of email communications. If you do not have an account, please click here to opt out. Instructions on how to unsubscribe are also included in each promotional email or you can call us to opt-out at (800) 743-3206.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding backordered items, discontinued products, membership/promotion expiration information and customer satisfaction surveys. If you do not wish to receive such telephone calls, please contact Road Runner Sports directly at:

Road Runner Sports
5549 Copley Drive
San Diego, CA 92111
E-mail: contact us
Phone: (800) 743-3206
Fax: (858) 636-7650

With Whom The Information May Be Shared

At times, we may share your personal information with others. Personal information that we share includes:

• Identifiers such as your name, address, and email address
• Commercial information such as products or services purchased
• Internet or other electronic network activity information

The following outlines the purposes for which your personal information is shared and who we share your information with:

• Other reputable catalog companies whose products and services we feel may interest you: If you prefer not to receive those mailings, please contact: Road Runner Sports, Circ. Dept. #2, 5549 Copley Drive, San Diego, CA 92111, Phone: (800) 743-3206. Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
• Agents: We employ other businesses, certain services and individuals to perform functions on our behalf. Examples include order fulfillment, e-mail deployment, removing repetitive information from customer lists, site and data analysis regarding customer shopping behavior such as web pages are visited and merchandise considered, marketing assistance, credit card payments, and customer service. These entities only access the personally identifiable information to perform their functions, but may not use the information for other purposes.
• Forums and Message Boards: The site may make forums and message boards available to its users. While you are required to register with the site for access to these areas, you are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. Road Runner Sports cannot ensure the security of any information you choose to make public in a forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas.

We also share information which contains no personal information as follows:

• Third-party service providers We use third-party service providers to "serve" ads on our behalf across the Internet. We also use third-party service providers who utilize "remarketing" technology for advertising purposes. They may collect anonymous information about your visits to our web site, and your interaction with our products and services. They may also use information about your visits to this and other web sites to target advertisements for goods and services. This anonymous information is collected through the use of "pixel tags" or "cookies," which are industry standard technologies used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please click here, or for further information call us at (800) 743-3206, or email us here.
• Use of Web Site Analytics We currently contract with several online partners to help manage and optimize our Internet business and communications. We use these services to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use "web beacons" and "cookies" provided by our marketing company on this site. The type of information we collect includes things such as product codes and prices for merchandise that visitors purchase, and the pages visited. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of this website analysis tool by clicking here, or for further information call us at (800) 743-3206, or email us here.

The California Consumer Privacy Act

Under the California Consumer Privacy Act of 2018 (CCPA), California residents have certain rights concerning Road Runner Sport's collection, use, and sharing of their personal information.

Road Runner Sports does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. You have the right to opt-out of the sale of your personal information by a business. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

Road Runner Sports collects various categories of personal information when you use our services or purchase our products, including identifying information, financial information, purchase histories, internet activity such as web pages visited and products viewed, biometric information such as foot shape and shoe size, and inferences draw from any of the foregoing information to create a profile about the consumer's preferences. The purpose of this collection is to assist in our performing services for consumers, including but not limited to transacting business with consumers, detecting security incidents, protecting against fraudulent or illegal activity, and engaging in marketing efforts. Additional information concerning these practices may be found in the Information We Collect Online and Otherwise and How We Use the Information We Collect sections, above. These sections describe with whom we share personal information, what information may be shared, and under what circumstances

If you are a resident of California, you have the right to request to know what personal information has been collected about you, the sources of that information, how the information is used, disclosed, and sold, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow Road Runner Sports to retain and use certain personal information notwithstanding your deletion request. If you would like more information about the categories of personal information we have collected about you over the past 12 months, the sources from which we have collected this information, the business purpose for collecting personal information, with whom we share personal information, and/or wish to request that information about you be deleted, contact us at contact us, or call our toll-free telephone number: (888) 566-7792 to submit your request.

When we receive your request, we will first verify your identity by appropriate methods, which may include asking you to provide your name, and the email address and phone number associated with your account. Once we have verified your identity, we will promptly fulfill your request. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

All individuals responsible for handling your inquiry about our business privacy practices and compliance with the CCPA have been informed of all of the requirements of the CCPA, and have been instructed to direct you to exercise your rights under these sections. The CCPA prohibits a business from treating a consumer differently because the consumer exercised a right conferred by the CCPA. We welcome you to exercise your rights under the CCPA, and we will not discriminate against you for doing so.

NEVADA RESIDENTS: YOUR NEVADA PRIVACY RIGHTS

Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. Road Runner Sports does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at the address listed in the How We Use the Information We Collect section, above.

Your Choices

You may unsubscribe from our promotional emails by signing into Your Account and clicking through to Communications Preferences to manage opting out of email communications. If you do not have an account, please click here to opt out or write to us at the below address. Instructions on how to unsubscribe are also included in each promotional email or you can call us to opt-out at (800) 743-3206. If you supply us with your postal address online, you may receive periodic mailings from us with information on new products, sales and exclusive offers. If you do not wish to receive such mailings, please contact Road Runner Sports directly at the below address:

Road Runner Sports
5549 Copley Drive
San Diego, CA 92111

The Children's Online Privacy Protection Act ('COPPA') Notice

The name, address, telephone number and email address of the operator collecting or maintaining personal information through the site or service and who will handle all inquiries from parents is as follows:

Road Runner Sports
5549 Copley Drive
San Diego, CA 92111
E-mail: contact us
Phone: (800) 743-3206

Road Runner does not collect any information from children. Road Runner does not enable children to make their personal information publicly available. A parent may post images of his or her child via social media on Instagram, Facebook, Twitter and other social media sites using the hashtag #RRSuperhero. In such event, Road Runner may select such image and re-post that image on the Road Runner site. No other personal information concerning a child is collected, made available, or disclosed by Road Runner. Road Runner does not share the image on its webpage with any other party or website.

Road Runner advises parents via a disclosure statement on its webpage that parents may post images, including images of their children, via Instagram, Facebook, Twitter and other social media sites with the #RRSuperhero hashtag, which may then be re-posted to the Road Runner site. Posting of images by children under 13 years is strictly prohibited by Road Runner. Road Runner will only re-post images from social media sites that prohibit posting of images by children under 13 years. Any parent can review or have deleted the child's images and refuse to permit its further collection or use. Please click the following link contact us, or call 800-743-3206 to request a deletion of your child's image and/or to refuse to permit any further collection or use.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically. If you feel that this site is not following its stated information policy, you may contact us by sending us an e-mail (contact us), calling Road Runner Sports Customer Service directly at (800)-743-3206, or writing to us at the below address:

Road Runner Sports
5549 Copley Drive
San Diego, CA 92111

Mobile Texting Policy

By texting VIP to 47784, you consent to receive 1 automated marketing message per request to the mobile number provided from or on behalf of Road Runner Sports. Consent is not a condition of purchase. Message and data rates may apply. The wireless carriers are not liable for delayed or undelivered messages. For more information, reply "HELP" to 47784 or contact Road Runner Customer Service Support at 1-800-636-3560.