Your VIP Return & Exchange Policy
Membership Level
Timing for Refunds
Timing for Exchanges
90 Days
NEW & UNUSED Items
90 Days
Any & All USED Items*
NON-MEMBER
60 Days
NEW & UNUSED Items
VIP-Only Benefit
No Used Exchanges Allowed
VIP 90-DAY PERFECT FIT GUARANTEE ON SHOES, APPAREL & ACCESSORIES
VIPs always deserve the perfect fit! During the first 90 days after the initial purchase date, all VIP Members may exchange worn shoes, apparel, and accessories for credit towards a different make, style, or size. If you do not request an exchange at the time the item is returned, a merchandise credit e-gift card will be issued and emailed to the email address on file. If your returned item is in new and unused condition with the original tags and packaging, you’re welcome to a refund excluding any shipping fees.
ROAD RUNNER SPORTS CUSTOM INSOLES
We believe Road Runner Sports Custom Insoles are so important to your perfect fit that we will provide VIP members with a full refund within 90 days after your initial purchase date even if they have been worn.
Important Fit Tip
You want to love your shoes, right? We want you to love your shoes, too! Check out these 2 easy tips to be sure it's true love:
- TRY 'EM FOR 30 MINUTES: Slap on your shoes right away & wear 'em inside your house for 30 minutes. You'll know if they're right for you before you even set foot outside.
- UNSURE ABOUT YOUR FIT? TRY A DIFFERENT PAIR! If you don't love your shoes from the get-go, exchange 'em out for a different pair. Just make sure your shoes are back before your 90 days run out!
NOT A VIP FAMILY MEMBER?
You gotta check out ALL the amazing benefits of being a VIP! Give us a ring at 800-743-3206 and sign up today. If you don't join the VIP Family, you still have up to 60 days to decide if you want to keep your apparel. However, you must return your apparel in new and unused condition with the original tags and packaging to be taken care of.
EASY RETURN INSTRUCTIONS
Return A Store Purchase
Speed up your exchange or return by calling a VIP Expert at 800-743-3206. We can help you pick out new sizes or gear. We can help you pick out new sizes or gear.
Return An Online Purchase
START YOUR RETURNA FINAL NOTE ABOUT OUR RETURN POLICY
Road Runner Sports reserves the right to refuse service to customers who excessively return shoes, apparel, or accessories for exchange or refund. Repeat offenders will no longer be allowed to shop with Road Runner Sports. If the customer is a member of the VIP Family or Rewards Plus VIP Family, membership will be cancelled and a full refund will be issued.